Office Manager – National

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Reports to: Danielle Durante, Director of Operations – National

Start Date: July 2017
Location: Chicago preferred, and flexible within other OneGoal Regions: Atlanta, GA; Houston, TX; Boston, Massachusetts; New York City, NY; Bay Area, CA
Position Filled By: June/July 2017

About OneGoal


In 1970, 6% of students from low-income communities completed college. Today, that number is a mere 9%. Anchored in this belief, we have one goal: college graduation. Period. At OneGoal, we believe we must move the needle on this most critical challenge facing our nation especially given it is solvable. We believe all students have what it takes to earn a college degree, and should have a real opportunity to fulfill their potential. Our Office Manager will join a national movement changing the trajectory for our country’s most underserved youth during a unique window in time:

  • By 2017, OneGoal will serve more than 9,300 students (“OneGoal Fellows”) in 180 schools in six states across our country.
  • OneGoal’s teacher-led, in-school, three-year college access and success model is reversing the odds. While nationwide, only 9% of kids in low-income communities graduate from college, 82% of OneGoal Fellows enroll in college and 78% are persisting or have graduated from college.
  • Since 2013, OneGoal has grown in staff size by an average of 50% and with over 100 staff members, is embarking on “Phase III” of our growth stage, anticipating additional growth to new regions.

The Person


You believe – and your work has demonstrated your belief – that all students can earn a college degree and the life that comes with it. As the Office Manager, you are responsible for monitoring and enhancing all of the office operations at our National headquarters to ensure all Chicago-based team members are able to effectively do their best work every day.

The Office Manager will serve as a steward of OneGoal, representing the organization with internal and external constituents. He/She/They must pay keen attention to detail, embody our core values, and operate with a strong customer service mentality while executing on these primary functions:

  • Embrace innovation, sweat the details and get excited about creating systems to make our office run as smoothly as possible:
    • Manage all Chicago office facilities and develop systems to enhance productivity and staff satisfaction, including managing supplies, shipping and maximizing use of our office space
    • Manage relationships with all building management, local vendors, internal teams and external stakeholders to maximize efficiency for the team
    • In partnership with the Director of Operations and our Human Assets team, maintain and update Operations Handbook on an annual basis
    • Manage the processes associated with new staff onboarding and staff departures, including arranging for new staff supplies and equipment needs and coordinating logistics for set-up of office space, telephones and computers as well as conducting office tours and training sessions
  • Represent National Headquarters by providing excellent operations support centered on a warm, focused customer service mindset:
    • Maintain the reception area and all incoming calls and shipments
    • Develop and implement systems for office-wide communications
    • Oversee the logistics, materials development and office coordination of various events, including quarterly All-Staff Meetings, Executive Leadership Team events, and Board of Directors meetings
    • Provide exceptional customer service to external partners, internal staff and visitors; ensure any visiting staff have the resources and information to feel welcome
    • In partnership with the Director of Operations and team leaders, build and fuel organizational norms to ensure adherence to core values and team expectations
  • Demonstrate strong communication and collaboration through operational support to National Finance & Operations Team:
    • Manage key functions of our materials and equipment infrastructure, such as:
      • Manage all aspects of our Verizon cell phone and mifi accounts
      • Support supplemental materials and equipment requests from all staff, including remote National staff members in various locations
      • Maintain and annually update the Chicago office inventory
      • Maintain local equipment, such as Xerox and video conferencing units
      • Accurately manage the team supply budget


The Office Manager is likely to see himself/herself/themselves in the examples listed below, however, these descriptions are not requirements. These examples are designed to help you determine if this opportunity aligns with your own passion and purpose.


You thrive in and enjoy behind-the-scenes work in an achievement-oriented, fast-paced environment.

  • You simultaneously manage a variety of projects toward ambitious outcomes.
  • You take pride in identifying and implementing high impact solutions that will improve team efficiency.


You are a problem-solver.

  • You have the ability to break down and sequence large projects into manageable pieces for yourself and others. You see the big picture, but you have a disciplined attention to detail.
  • You don’t mind the occasional fire-drill and can apply quick solutions to sudden challenges.
  • You enjoy the complex work of overcoming staff obstacles to productivity while keeping an eye towards equity, inclusion and our core values.


You put people first.

  • You are a clear and effective communicator. You enjoy being responsive to the needs of others and you are always looking for ways to improve our operations. You constantly look for “teachable moments” and opportunities to build the capacity of others.
  • You value people over process and you wed your success to the success of others. You recognize that great collaboration and support starts with strong relationships. You thrive on collaboration and feedback and you support your team members by demonstrating empathy, inclusivity, and trust.



  • Associate’s Degree or Bachelor’s degree (Preferred)
  • Prior operations or events experience with demonstrated evidence of results (Required)
  • Previous experience in the communities we serve or in the nonprofit or education field (Preferred)

Our Team


Guided by a clear set of core values and beliefs, you will join an impressive group of more than 100 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?”


The Tangible Good


We offer a competitive compensation and benefits package which provides individual professional development funds, retirement matching, generous paid vacation time and sick time off, a culture that supports sustainable work habits, and an Annual Staff Retreat.


You Believe in People and are Committed to Equity and Inclusion.


You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.




Explore our website to learn more and apply by following the link below.

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.